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San Francisco, CA
Amy Mainetti STUDYING AT CITY COLLEGE OF SAN FRANCISCO MAJORING IN COMPUTER SCIENCE EducationCity College of San Francisco 2013- Illustrator- Macintosh- Java- Microsoft SharePoint- TELEVISION Production: 1 yr- Java Script- Oracle Database 11g SQL- French: two years- jQuery Hamilton High School 2009 - 2013- Windows 7- Microsoft Power Point- Microsoft Excel- Photography * Multimedia Computers- PC Clearance Card*State of Arizona Department of Public Safety *Level 1 Fingerprint Clearance Card*Issues date February sixth 2012*Expiration February sixth 2018 Five9 Technical Operations Internship – May 27th, 2014 – August 15th, 2014 – Currently Employed- C++- Photo Imaging: one year- Chinese: one year- Clarinet: 8 yrs- Pages- InDesign- National High School Scholars: 3yrs Software- Microsoft Word- Adobe Acrobat- Garageband- Graphic Design: four years- Microsoft Outlook- Photoshop- Windows 8 Skills * Drawing * Piano: nine years- CPR- Dreamweaver- Filing, prepping folders, copying documents, collating packets, shredding confidential files, scanning files, sending letters using mail merge, answering phone calls and doing reminder calls for students with appointments, picking up and distributing mails, managing scooters and performing tasks as necessary at City College San Francisco. Position requires assisting students with visual impairment, complete hands on assignments to describe graphics, graphs, and charts to the students such as describing visual material to a blind student, providing hands on lab work. Also Backup for the front desk as needed. Sur La Table – October 2013 – May 2014- Greet customers, and engage them in conversation to discover their needs. Inform customers with accurate product details using features and benefits. Serve multiple customers at various stages of selling. Continuously stock and replenish the selling floor in accordance with visual standards. Maintain an organized, clean store, and stock room. Communicate effectively and professionally to customers and employees. Also operating cash register. Habilitation/ Respite Care Provider – 3 yearS * Taking care of my autism twin sister by helping her establish daily goals, and learn how to live on her own. Graphic Designer – National Barbie Doll Convention – 4yrS- CSS * Flash- Acting: 2 yrs- Marching Band: four years- Made design/art work for the National Barbie Doll Convention to be presented and to be sold.- Microsoft Access- IMovie- Unix/Linux- Summer Internship in the Technology Department. Assists the Sr. Manager Telecom Architecture, Engineering and the VP of Telecommunications. Knowledge in how a cloud base calling center works and how it is more efficient than any other calling centers around the world. Worked with Front Range Heat Service Management to read and analyzed incidents and problems of audio issues of trouble phone calls. Used Salesforce to look up cases and make reports to outline all the technical problems with the server and the phone call audio quality issues. In Microsoft Visio created and design charts, diagrams, tables, floor plans, and maps of the cloud base calling center of how it works and the architecture design of the new database. Used Microsoft Excel to create and sort data in pivot tables and charts to analyzed data. Understanding the VCC Database Console to search for account names, IDs, ANI, Domain IDs, and Domain Host. Advocate Simplify to better manage our company’s inventories worldwide of how many items are placed on ordered. Details Security Management System (ISMS) to work on-line and share documents with my team. Traced phone calls by using the Unix Command Line station by dates, times, server, and domain IDs and finding out how many service request are being requested each day. Helped assist many different departments around the company. Rasputin Music – Sales Associates – Currently Employed – Part Time Sat & Sun * Greet and help customers throughout the day. While working on the floor gained music knowledge, restocking file music, DVDs, records, work on the floor, operate the elevator, operating cash register. City College San Francisco Office Assistance Disabled Students Program – Part Time Mon & Wed – August 2013 – Present- HTML- Ruby * Ajax- After Effects- Final Cut Pro- Video editing- 1st Aid- QuickTime
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August 13 on BarefootStudent