Kierra Cundiff
Location:
Ventura, CA
Description:
Animal Care Manager Petco - Camarillo, CA August 2023- CurrentAs the Animal Care Manager, my responsibilities include helping customers, manage employees, and manage all animals within the store. • Cleaning habitats, feeding all animals, providing medicine to any sick, going over proper protocols for any injuries or fights, ordering and receiving animals. • Experience with reptiles, amphibians, fish, rodents, birds, dogs, and cats• Helping customers on the floor, providing information for dog/cat/small animal nutrition.• Training employees on proper handling, feeding, cleaning, and information on animals we work with.•Opening and closing the store, handling money, manage reports to help the store succeed in sales and performance Animal Care/Receptionist The Barkley Pet Hotel - Westlake, CA December 2022- April 2023 My job as an animal care/receptionist was to handle all inquiries, schedule appointments, make reservations, and handle animals that entered the facility. • Answering phone calls/calling customers/responding to emails• Setting up reservations• Setting up pet rooms•Handling expert care on cats, dogs, birds, and rabbits; including (cleaning, playing, feeding, and exercising safety with senior or injured pets) Social Media Coordinator Lull Ventures - Santa Barbara, CA October 2017 to September 2022 My job as a Social Media Coordinator and data analyst comes with many varying tasks. I Coordinate with influencers from different platforms; Facebook, Instagram, Twitter, Pinterest, Twitch, and YouTube. I create data reports based on influencer posts. Finding trends, demographics, and segmentation within our media pages and collaborations. Including several other tasks. • Update the brand's Twitter page • Respond to customer comments and direct messages from Instagram, Facebook, YouTube, and Twitter. • Collect data and information daily from influencers posts. • Coordinate with team members on how to increase sales and customers. • Reach out and expand on different customers interests on platforms. • Design and manage specific campaigns for influencers • Experience with Microsoft suite, photoshop, Indesign, illustrator, mail chimp, survey monkey, Aspire IQ, and Socialix. Store Manager Payless Shoesource - Santa Barbara, CA November 2016 to July 2017 • Assumed direct responsibility for maintaining storefront in a managerial role, on a daily basis; coordinated team of up to seven (7) employees in a dual-supervisory position (ability to fluctuate between two storefronts) • Customer service-oriented sales/support including cash handling, till-count, daily deposit; etc • Coordinated and oversaw general new-hire screening including (but not limited to) interviewing, hiring, ongoing training, disciplinary/reward actions; etc • Coordinated employee success through implementation of effective training in relevant sales skills, practices and procedures; ongoing store policies and procedures, and general customer interactivity (up-sales, interpersonal communication; etc) • Managed all store cataloging/auditing; oversaw all shipping/receiving, and delegation of general store maintenance, including physical product organization; and more. Aquatic Specialist Petco - Santa Barbara, CA November 2014 to November 2016 • Assumed direct responsibility of aquatic department in all aspects including (but not limited to): general maintenance of aquatic life; tank maintenance, cleaning, feeding, and more • Performed direct customer interaction/sales/service including cash handling and general cashier duties • Coordinated and oversaw direct visitor/customer interaction and general inquiries in a specialist capacity • Performed complex and general department maintenance primarily without supervision• Retained ability to upkeep current knowledge of company trends & upcoming promotions to deliver a more personalized experience per customer interaction through appropriate recommendations, up sells, and more Education Bachelors in Marketing and Communication Antioch University Santa Barbara – Santa Barbara, CA October 2020 to September 2021 Associate in Marketing Santa Barbara City College - Santa Barbara, CA January 2018 to December 2018 Associate in Anthropology Santa Barbara City College - Santa Barbara, CA May 2013 to May 2017 Presidential Honor Roll April 2019 From Santa Barbara city college, I was awarded this for a 3.6 GPA from Spring semester 2018 to Fall semester 2018 Certificate of Achievement in Marketing High School Diploma Santa Barbara High School 2009 to 2013 Skills • Hands-on managerial & supervisory experience • Project Management and Team Coordination • Face-to-face customer service, sales, and interaction in a fast paced, competitive environment(s) • Strong, accurate communication skills (Phone/Written/Verbal; English fluent) • Demonstrated conflict resolution & interpersonal skills • Ability to type 65 wpm minimal error; 18,000 keystrokes/hour; 10-key experience • Tech savvy & computer literate •Animal Handling/animal care• Experience with livestock, reptiles, small animals, birds, dogs, and cats• Fluent in customer interaction and service • Social media coordination • Working with multiple influencers • Tracking data on media posts Strong understanding and use of social media pages such as; Facebook, Twitter, YouTuber, Instagram, and Pinterest. Strong use in Microsoft suite and Adobe suite Volunteer Work• SPAN Thrift Store (2007): Providing information on pet services for low-income peoples and organizing the store• Canzelle Alpacas (2008): Worked with feeding, caring, and cleaning Alpaca livestock• Ty Warner Sea-Center(2011): Worked with sea creatures and educated the public on sea life.
Category:
Services
Posted:
April 12 on BarefootStudent
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