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Chanel Richardson
Location:
Fayetteville, NC
Description:
Great! Here's a revised version of your resume with some enhancements to make it more appealing for customer service/administrative positions:---**Chanel Richardson** 910-758-XXXX | XXXX@gmail.com | Fayetteville, NC**Summary** Experienced administrative coordinator with 11 years of dedicated experience in team management, ensuring operational efficiency, delivering exceptional customer service, and fostering a welcoming environment.**Experience****Massage Envy | Fayetteville, NC** *Client Care Coordinator* | 06/2022- Educated clients and families on personalized wellness plans, explaining treatments, procedures, and post-care instructions.- Managed inventory, ensuring proper storage, cleanliness, and utilization.- Maintained a safe workplace, overseeing proper treatment and procedures for patients.- Diligently documented all interactions, including customer details and product sales.**Deluxe Corporation | Remote** *Customer Support Specialist-Call Center* | 12/2019 - 06/2022- Handled 70-100 escalations daily, providing courteous and professional support to business owners and banks.- Offered effective marketing strategies to boost client profitability and reduce costs.- Addressed customer inquiries and resolved issues promptly, maintaining detailed records of interactions.**HERTZ | Fayetteville, NC** *Administrative Assistant* | 08/2016 - 12/2019- Trained new employees in customer service, conflict resolution, and data entry practices.- Managed vehicle records and maintenance schedules, ensuring operational efficiency.- Provided excellent customer service through inquiries resolution and reservation processing.**SPB Hospitality | Lake Mary, FL** *NRO Trainer* | 07/2012 - 06/2016- Implemented rigorous cleanliness and conduct standards, resulting in a 20% reduction in complaints.- Conducted comprehensive training for front-of-house staff, covering etiquette, service standards, and POS system usage.- Enforced company policies, procedures, and safety standards, ensuring guest satisfaction and restaurant safety.**Skills** Teamwork, Customer Service, Time Management, Leadership, Guest Services**Education** Bachelor of Arts in Communications Remington College | Lake Mary, FL | 06/2016
Category:
Services
Posted:
April 16 on BarefootStudent
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