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Olu Ladele
Location:
Cypress, TX
Description:
OLU LADELE . CONTACT Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. WORK HISTORY May 2022 - Current Customer Service Representative Summit Financial Solutions , Woodstock, GARespond to customer requests for products, services, and companyinformation.Utilize customer service software to manage interactions and trackcustomer satisfaction. Investigate and resolve customer inquiries and complaints quickly. Meet customer call guidelines for service levels, handle time andproductivity.Maintain in-depth knowledge of products/services to provide accurateand detailed information to customers.Implement strategies to retain customers and reduce churn, such asloyalty programs or personalized outreachApril 2021 - May 2022 Customer Service Representative Morristown Medical Center , Morristown, NJHandled escalated calls efficiently, finding satisfactory resolutions forboth customers and the company alike.Enhanced customer satisfaction by promptly addressing concerns andproviding accurate information. Answered constant flow of customer calls with minimal wait times. Provided excellent customer care by responding to requests, assistingwith product selection, and handling ordering functions.Collaborated with staff members to enhance customer serviceexperience and exceed team goals through effective client satisfactionrates.Developed highly empathetic client relationships and earned reputationfor exceeding service standard goals.March 2020 - April 2021 Customer Care Representative Global Payments Inc. , Atlanta, GAFollowed up with customers about resolved issues to maintain highstandards of customer service. Developed and updated databases to handle customer data. Logged call information and solutions provided into internal database. Delivered prompt service to prioritize customer needs. Cypress, TX 77433 973-641-XXXX XXXX@gmail.com SKILLS Live chat support Problem Resolution Call Volume and Quality Metrics International sales support Medical terminology knowledge Microsoft PowerPoint Microsoft Office Document and Records Management Office equipment proficiency CRM software proficiency . • Provided exceptional customer service through various communication channels, including email, chat, and phone.• Conduct surveys to gather feedback and measure customer satisfaction, using results to implement improvements. EDUCATION August 1998High SchoolNigerian Military School, Nigeria, NGSeptember 2008Bachelor of Computer Science and Information Technology Igbinedion University Okada, Nigeria, NGMarch 2018 Associate of Science Digital Marketing New York University , New York, NY
Category:
Services
Posted:
April 17 on BarefootStudent
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