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Jermaine Gentle
Description:
JERMAINE GENTLE157 W 97th St Los Angeles, CA 90003 Email - XXXX@gmail.com ; Phone No. 827-234-XXXXApril 26th, 2024 Human Resource ManagerDear Sir/Madam:Through this medium, I hereby express my interest in an entry level position with your organization. I have recently relocated to Los Angeles and am looking forward to advance my career with an established institution. My skills and experiences varied, however are in alignment with the service industry.I am bringing to your organization over five years’ experience in the field of sales, marketing, customer service and management. My experience has built my interpersonal skills permitting me to communicate and interact effectively with persons at all levels. Moreover, my experience has afforded me a well-rounded skill set including problem solving and leadership and supervisory abilities. In addition to my experience and personal qualities, I have a solid educational foundation and exhibit great passion for the work I am expected to perform. My abilities are not limited to this field, as I have the capability to grow with a job and handle responsibility. I embrace challenges and consider myself to be a self-starter.Kindly find attached my resume detailing my expertise and career achievements. I would be grateful for the chance to demonstrate my competences further in an interview. Please feel free to contact me to arrange a meeting at your earliest convenience. Thank you in advance for your time and consideration.Sincerely, Jermaine Gentle (Mr.) Enclosure: Resume JERMAINE GENTLE157 W 97th St Los Angeles, CA 90003| 827-234-XXXX | - XXXX@gmail.com ObjectiveWith irrefutable years of experience in sales and customer service, my goal is to grow with an organization that provides a platform to utilize my skills and provides leverage for further enhancement. EducationAssociate degree | 2001 – 2002/ St. Johns junior college | belize cityMajor: General Studiesdiploma | june 2000 | excelsoir high school| belize cityHonor: ValedictorianExperienceIndependent contractor | Allied Modular Building Systems Inc.|Orange, CA |Nov 2023- March 2024Make outbound and receive incoming calls to set attended appointments Make sure the Project the Customer wants is what we can offer.Maintain Customer Relationship Management (CRM)Focus on community relationships that will move the company forwardHit Company KPI’sEmbody Core ValuesIndependent contractor | padly |Buford, GA |oct 2022- Nov 2023Make outbound and receive incoming calls to set attended appointments Follow sales process to effectively classify lead as cold, warm, or hotMaintain Customer Relationship Management (CRM)Focus on community relationships that will move the company forwardHit Company KPI’sEmbody Core ValuesWeekly Reportingindependent contractor | irby group |Mobile, AL|April 18th 2022- Oct 3rd 2022Oversee and Implement account management for Warrior BZ clientsServes as the liaison between the client and the operations.Facilitate daily and weekly communication with clients and representatives assigned to clients in a prompt manner.Establish goals, strategy and oversee the Director ofOperations action plan for the selection, training, development and retention of staff and agents.Identify, communicate, and resolve areas of opportunities with performance and phone strategy.Seek creative and innovative solutions to improve performance.Communicate with the Recruiting department to ensure appropriate recruiting is taking place to meet agent demand and profile for accounts.Conduct weekly performance meetings and send out written recap for each account (internally) to discuss staffing, performance, QA and client feedback.Review/analysis of reporting, lead management, and agent production trends.Facilitate client calibrations as needed/expected.Work directly with Operations and QA team to ensure reporting accuracy.Provide regular feedback to directors and operations regarding account performance.Respond to high level customer problems timely and effectively.Exceed set expectationsEmbody Core ValuesAny other duties assigned by the Director of Operations.Supervisor (Operations Manager) | The office gurus ltd|Petersburg, Fl |may 2021-May 2022To complete and prepare the Development of Team Lead guide.To create and execute action plans for areas of opportunities found in agents or team leads.To ensure that the account is meeting their Key Point Indicator goals.To join our client calibrations to analyze call qualities.To create a weekly performance review and weekly business review for clients.To conduct interviews and hiring of new agents and Team Leads.To assist in the formulation of targets for individuals and team leads.To onboard new hires in the introduction to sales.To answer questions from staff and provide guidance and feedback.To anticipate escalation and take over calls when needed.To devise ways to optimize procedures and keep staff motivated.To measure performance with key metrics such as call abandonment, calls waiting, etc.To ensure adherence to policies for attendance, established procedures etc.To keep management informed on issues and problems.To prepare monthly/annual results and performance reports.Team Lead | The office gurus ltd|Petersburg, Fl | Feb 2020- may 2021To train and onboard new agents to the account and make them familiar with thedifferent work applications and company protocols.To efficiently review and complete payroll in a timely manner.To update and send attendance reports daily.To review and complete production hours audits.To provide coaching sessions and host 1 on 1 meetings to improve agents’ skills and performance.To complete and present bi-weekly performance reports for our international client.To prioritize all incoming emails and promptly follow up with clients’ requests.To be able to plan and design new incentive ideas and holiday activities.To ensure that the campaign metrics are being met and identify trends in our fiscal reports.To host social events and present gift cards to top performers.Call center | The office gurus ltd|Petersburg, Fl | august 2019- January 2020To be responsible for the sensitive information gathered by our clients.To answer inbound calls and place sales orders and make upsell sales on every call.To handle credit card information and find similarities between the customer andproduct to market consumer’s attention.To make outbound calls to reactivate previous customers’ accounts.Customer service request that was included was to remediate orders, cancel orders,create replacement orders, troubleshoot customers’ accounts for password resets,and update personal information.Data Entry |Loan machine, lansing il| august 2007 – May 2019Running daily Report, Customer ServiceLoan Approval, denials, and collectiongeneral Labor|Golden treasures carpentry, east chicago | july 2007 – august 2007Assist with dry walling, taping, plastering and sandingPainting Assist with Building and demolition General Labor|staff source, hammond | May 2006 – january 2007Shipping and Receiving ( loading and offloading)Forklift driverWorking the pressPackaging; Janitorial ServiceManager|subwaysandwiches, CHICAGO, il| march 2004 – april 2006Hiring, termination and training Oversee dialing operations ( preparation of all food, accounting for daily sales and deposits)Addressing Customer complaintsSales Associate|bel jam records, chicago, il| july 2002 – february 2004Verify inventories and place orders when needed.Assist customers in locating and purchasing CDs and DVDs.Set up in-store displaysSkills & AbilitiesComputer SkillsMS Word, MS Excel, MS Access, MS PowerPoint and MS Publisher. Computer Technology and Repaircustomer service and interpersonal skillsAbility to build a mature relationship with the public.Ability to interact successfully with a wide range of persons.Leadership and supervising skillsAbility to motivate others in order to work towards a common cause to accomplish tasks and goals.Quality Controlcollaboration skillsAbility to work with others to achieve a common cause.communication skillsAdvance level in both written and oral Communication.Listening skillsAbility to listen attentively and provide feedback.Open-minded and asked questions where necessary.problem solving skillsAbility to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches.Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.organization and time management skillsAbility to manage one’s own time and the time of others.ReferencesAvailable upon request
Category:
Services
Posted:
May 1 on BarefootStudent
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