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Donna Wilkes
Description:
Donna H. Wilkes, M.Ed 1003 Bend Rd. Glenwood, GA 30428 XXXX@gmail.com 912-585-XXXX PROFESSIONAL EXPERIENCE Private Contractor, LiveOps (Allstate) Remote/ Scottsdale, AZ May 2021 to August 2023 ● Over-the-phone empathic customer service during client claims. ● Command control of numerous programs while documenting claims.● Documentation of claims through active listening. ● Empathic communication with customers while helping them through the claim process in a fast, fair, and easy manner. Academic Instructor, Core Civic Services, Nicholls, Georgia July 2015, to March 2021 ● Headed a diverse team of up to five instructor aides in facilitating the GED preparation of a total of 60+ adult students in a hands-on setting while maintaining the highest academic and ethical standards in the class. ● Coached and equipped the instructor aides to provide them with tools to then lead students to achieve their personal and institutional academic goals in accordance with company best practices. ● Partnered with other educators and institution staff/leadership to diagnose and plan for the needs of new and current inmates, including evaluation of results and giving feedback to better the overall program. ● Through teamwork and effective communication, achieved a superior level of success by both state and company metrics in GED achievement, working consistently within institutional SOP compliance. ● Administered the TABE test, including compliance with national standards and scoring; recorded TABE scores in Scribe and Trust software to accurately track student development. ● Wrote and organized curriculum for each level. Office Manager, ATAC Services, Vidalia, Georgia November 2011, to June 2014 ▪ Led a team of industry professionals in a client-focused, compliance-driven culture that emphasized teamwork and exacting attention to company best practices and both state and IRS law. ▪ Followed accepted accounting principles, standards, and procedures. ▪ Oversaw the day-to-day operations of the office team, including scheduling, assignment of workload, goals, and duties, along with a concentration on training and equipping team members to meet high expectations. ▪ Partnered with client representatives to lead them into compliance with state and IRS law, including both payroll and sales tax filing, while adjudicating specialized problems directly with the RS and state officials. ▪ Through data entry and analysis, identifying trends and opportunities to increase client success and used this data to partner with team members and make fast-paced judgment calls that led clients into compliance. PCA/Unit Clerk, The Ohio State University Medical Center, Columbus, Ohio September 2003 to June 2011 ● Assisted the nursing staff with maintaining a high standard of patient care in a high-stress clinical environment while adhering to all hospital best practices and state regulations. ● Set up, emitted, maintained, and discharged patient charts promptly while adhering to all HIPPA regulations, while also directing and controlling the floor’s communications and patient and public traffic. ● Executed mostly electronic duties to meet high team standards in addressing customer service issues and concerns, assisting as many as 15 personnel caring for up to 34 patients simultaneously. EDUCATION Concordia-Portland University, Portland, Oregon. Master’s in Educational Leadership September/2019 Brewton Parker College, Mt. Vernon, Georgia. Bachelor of Science in Education June/1991 Columbus State Community College, Columbus, Ohio. 25+ hours June/2011 The Ohio State University, Columbus, Ohio. 50+ hours June/2011 TECHNICAL SKILLS Microsoft Windows Office Suite; CAPI and EResults; QuickBooks; Scribe and Trust; Slack; Citrix: Avaya, NextGen; Google
Category:
Services
Posted:
May 7 on BarefootStudent
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