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Nicholas Welter
Description:
Nicholas (Nick) Welter XXXX@gmail.com 651-492-XXXX, St Paul, MNAn experienced communicator and organizer, skilled at working with internal and external stakeholders, managing multiple deadlines, responding to emails/calls, and prioritizing independent tasks. Adept in office operations and documentation preparation. Work Experience Kendell Doors and Hardware, Mendota Heights, MN January 2024 - March 2024 Project Coordinator Ensured materials shipped and sales orders stayed on track by facilitating a weekly meeting for project managers, pivoting to address risks, and implementing action items. Fulfilled project management’s change order requests by creating a change order, entering required materials, pricing the order, creating a sales order, and sending a request to purchasing. Managed a past-due sales order project in order to increase company invoicing, by verifying timelines, gathering documentation, and collaborating across departments. Exported material lists from one system into another system so that material could be ordered and shipped to the jobsite. State Farm, Remote January 2023 - December 2023 Claims Specialist Communicated with stakeholders by making phone calls, maintaining confidentiality, and sending emails. Settled customer claims by researching, compiling, drafting, and preparing thorough documentation. Used documentation and analysis to determine appropriate course of action, referral, or response. Tracked claims, prioritizes tasks, and manages timelines to keep customers informed, following up as needed. Conveyed sensitive news and decisions with firmness and empathy, ensuring that policies/protocols are followed. The Servion Group, New Brighton, MN April 2020 - November 2022 Mortgage Loan Processor January 2022 - November 2022 Balanced priorities while managing the needs of multiple loans, ensuring mortgage closing dates were met. Organized a master list of tasks on multiple projects, tracking progress and most recent communications. Coordinated and scheduled mortgage closings with title companies and customers. Managed a high volume of documents and communications while maintaining accurate records. Planned ahead by providing deadlines to customers, anticipating the needs of underwriters, and verifying the capacity of the closing department to prepare closing disclosures. Provided quick follow up as needed. When unforeseen problems arose that affected last-minute deadlines, remained calm and communicated concisely and clearly with customers and relevant third parties. Reviewed appraisals and title documents and requested any updates needed. Commercial Loan Servicer & Processor April 2020 - January 2022 Communicated with customers to answer questions, request documents, and provide time estimates. Employed a strong attention to detail while entering property tax and insurance ticklers into a software database for tracking and maintenance purposes. Reviewed loan documents and entered relevant information into our database so that we could service and maintain record of the loan for our partner. Wells Fargo Bank NA March 2016 - March 2020 Mortgage Processor, Minneapolis, MN January 2018 - March 2020 Retirement Service Rep, Roseville, MN March 2016 - January 2018 Processed time-sensitive loans by collaborating with customers, internal employees, and third parties. Reviewed documents, while meeting deadlines and anticipating needs of others based on small details, before submitting them to underwriting. Maintained customer relations by communicating with borrowers about their home loans. Examined financial documents to confirm that they met industry standards. Maintained a record of giving out accurate information and a 100% Quality Assurance score on my calls. Education University of St. Thomas, St. Paul, MNGraduated with Bachelor of Arts Volunteer Work Youth mentor in West St. Paul Disaster relief trip to Mobile, AL Elderly care visitor in St. Paul
Category:
Services
Posted:
April 27 on BarefootStudent
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