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Daylin Billingsley
Location:
Yucaipa, CA
Description:
Daylin BillingsleyYucaipa, CA Phone: 909-754-XXXX Email: XXXX@gmail.com Driven General Manager | Strategic Planner | Revenue Growth Expert | Team LeaderQUALIFICATION SUMMARYAs an experienced General Manager with a proven track record of leading teams and exceeding performance targets, I bring strong leadership, communication, and problem-solving skills to the customer service role. My ability to analyze data, enhance customer satisfaction, and handle fast-paced environments make me a valuable asset for delivering exceptional service and building lasting relationships with customers. I am confident that my background in leadership, operations management, and customer service excellence positions me as a strong candidate for your organization. EDUCATIONBachelor of Business Administration, FinanceCalifornia State University of Los AngelesAssociates of Art, Liberal ArtsBarstow Community CollegeRELEVANT PROFESSIONAL EXPERIENCEGeneral ManagerStretchXAccomplishments - Hosted 3 networking events that resulted in 16% membership increase. Grew the client base by 42% within first year.● Led effective Grassroots Marketing and Networking techniques to generate leads.● Implemented sales processes, driving membership sales through outside sales and businessdevelopment efforts.● Managed staff schedules, coordinated with vendors for accurate inventory counts, and supervisedSales Representatives.● Utilized ClubReady for data analysis and revenue reports, making independent decisions toprovide high-level customer service.● Led successful marketing campaigns, managing all revenue streams including membership salesand retail.● Demonstrated confidence in personal sales generation and trained Sales Reps in effective sellingtechniques.● Strategically managed marketing campaigns, networked at community events, and enhancedstudio visibility.Customer Care Representative September 2020 – August 2022 California Motors Direct Upland, CAAccomplishment - Received 5-star customer satisfaction rating through voice chat and email communication.● Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.● Politely addressed any customers complaints, escalating to management when necessary.● Followed up with all sales and warranty customers within 48 hours to ensure customersatisfaction.● Develop and monitor the results of a dealership customer service questionnaire.● Proactively memorized over 25 company products and services.August 2018 to PresentLos Angeles, CAAugust 2014 to May 2016Barstow, CAAugust 2022 - PresentRedlands, CABusiness Development Consultant April 2016 – September 2022 California Motors Direct Upland, CA Accomplishments – Reached 200% quota achievement in Q1 of FY 2019.Exceeded quarterly sourcing and outreach goals in every quarter of 2018.● Sourced and qualified 200+ leads each month, contributing to $2M in sales● 100+ Cold-calls, emails , and text completed each day.● Flipped 10+ daily cold calls into warm leads; scheduled initial meetings with AE team● Leveraged Sandler methodology to pique customer interest● Tracked prospects and progress in Dealersocket CRMCommercial Manager March 2013 – November 2016 AutoZone Redlands, CA Accomplishment - Employee of the month 3X during tenure● Safely transported parts to commercial customers, emphasizing client satisfaction.● Cultivated long-term client relationships and excelled in upselling and cross-selling.KEY SKILLS● Team Leadership and Supervision● Negotiation● Phone etiquette● Project Execution and Deadline Adherence● Proficient in Microsoft Office Suite● Excellent Communication (Written and Oral)● Time management● Problem solving and complex thinking● Knowledge of CRM systems● Analytical
Category:
Services
Posted:
April 14 on BarefootStudent
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