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Rickey Rhodes
Description:
Rickey Rhodes 9205 Shepparton DriveHuntersville, NC 28078 704-301-XXXX XXXX@Gmail.com Information Technology/Network Systems Professional Proven systems professional with a focus on utilizing expertise in Network/System Analysis. IT management Infrastructure support in networking solutions, while managing complex, multiple-system projects. Exceptional ability to interact with clients at all levels, executive management, vendors, internal business partners and peers. Adept at resolutions to achieve the organization's goals, while exceeding expectations. Platform/Software Skills OS/400, Windows XP/7/8.1/10, Windows Server 2003,2008 R2,2012, Active Directory, Symantec Backup, Sonic firewall, intrusion detection/protection LAN/WAN support, diagnosing TCP/IP, DNS, and VPN issues, adhering to PCI compliance VMware/XenApp administration, SMS/SCCM Remote Desk administration, IBM Maximo, and Remedy ticket used for incident tracking iSeries software includes Help Systems (Robot), MIMIX, Connect Direct, Client Access, HOD, LPAR, licensing for OS/400 software and PTF delivery Outlook Exchange Admin, MS Office Suite 2003-2013, MS Project, SharePoint, Office 365 setup, Norton Ghost Server, VoIP, Wi-Fi Supported all levels of corporate users, up to Director of IT and CFO Professional Experience Ensemble Health Partner 08/2017- 12/2022 (Retired) Huntersville, NC Sr. Support Analyst Data and Hardware migration and Network Support in Corporate LAN/WAN Infrastructure setting. Desktop Support Technicians to work with a great, reputable company in Charlotte, NC. The Desktop Support Technician will be working on projects to help with deployments, break/fixes, clearing out hard drives and making sure the computers are functional and ready to use. Field Nation/ Work Market 07/2014- 08/2017 Charlotte, NC Independent IT Tech Data and Hardware migration and Network Support in Corporate LAN/WAN Infrastructure setting. POS setup and configurations with network connection testing and monitoring, and hardware replacements. Router, switch, and wireless installation and setup with network speed testing, and AP tuning. Corporate infrastructure moves and setups, with some TCP/IP, DNS, VPN issues, and general Cat 5/6 testing. SA IT Services 10/2016- 05/2017 Charlotte, NC Desktop Analyst Configured user’s new laptop/desktop workstations, and migrated existing applications/data. Utilized SCCM to push applications to locate/remote and applied applicable upgrades to Bios/hardware. Scheduled and managed appointments with Office 2013 Outlook/ Calendaring, also repaired and configured all Office 2013 applications. Netview 08/2016- 10/2016 Charlotte, NC Desktop Analyst Level 2 Desktop Support Specialist Resolved, managed and tracked desktop issues utilizing. Technical Field Support, Software Upgrades and Refreshes, Help Desk and Desktop Support, Adds, Moves and Changes, Network and Cabling, Printer Repair. Bank of America/Collabera 01/16-03/16 Charlotte, N.C. ATM Operation Support The focal point for clients, associates, and customers to report technical and non-technical ATM issues related to availability, servicing, and appearance. Proactively provides problem-solving for all ATM outage conditions do to LAN/WAN and TCP/IP issues. Coordinates with internal/external telecommunications support, and applications support. NCR/Computech 10/15-12/15 Charlotte, N.C. Customer Field Engineer Troubleshooting with light repair of POS Register terminals, Flatbed Scanners, and all Register Peripherals – Front End and all Outlying register locations Simple troubleshooting to be completed (reseating cables, reboot, double-dump) and parts replacement. Inspection of the Money center (ATM unit) onsite for operation Geeks Onsite 07/14-10/15 Charlotte, N.C. Independent IT Consultant Provide onsite Technical Field Support for their residential customers and small businesses. Technical Field Support, Software Upgrades and Refreshes, Help Desk and Desktop Support, Adds, Moves and Changes, Network and Cabling, Printer Repair TIAA-CREF 08/13-03/14 Charlotte, N.C. Support Analyst (Level 1&2) User support for financial and network-based applications, including VPN and platform emulation sessions Offshore user support for Citrix and virtual desktop sessions across LAN/WAN End-user configuration and task support for Outlook 2010 and Microsoft Office applications iSeries AS/400 profile and rights administration and PCI compliance Goodridge 06/12-01/13 Mooresville, N.C. IT Manager Administered Windows servers in cross-continent environment and managed Domino servers, Symantec Anti-Virus, and iSeries servers, SonicWall firewall Reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training and workspace Belk Inc. Store Systems 06/10-03/12 Charlotte, N.C. Senior Purchasing Agent Responsible for the procurement and purchase of computer hardware, software, inventory management, document management equipment including copiers, printers, and multi-function devices reverse auction services, and RFPs for the entire organization. Input data related to requisitions and purchase orders into the Lawson Purchase Order system. Prepare and process vendor invoices for prompt and timely payment (iSeries application). Managed vendor relationships along with an annual review of existing vendor contracts and services. Managed IBM software licensing and contract review for multiple platforms. Belk Inc. /IBM Corporation 12/08-12/09 Charlotte, N.C. Level 2 Desktop Support Specialist Resolved, managed, and tracked desktop issues utilizing Manage Now. Administered VMware virtual workstations and associated desktop applications. Supported customer merchandising application development software (WAS, Essbase, etc.). IBM Corporation/Maersk Inc. 1/08-11/08 Charlotte, N.C. System Support Representative Installed and re-imaged workstations, as well as desktop applications utilizing applications MS Outlook, MS Office, Norton Ghost, and Maersk Legacy, proprietary software. Wachovia/Global Consultants 7/07-12/07 Charlotte, N.C. System Operations Analyst Midrange batch processing and Change Orders for LPAR (iSeries, AS400, Open VMS, Tandem). Level 1-3 support using PICCT incident management software and 3rd Party Vendor management. Automated and manual FTP processes utilized i.e.: WS-FTP Pro. IBM Corporation/ Honda Finance 5/07-12/07 Handheld Products 8/06-03/07 Charlotte, N.C. System Support Provided project management insight in the development and implementation of service offering Utilized applications such as: Lotus Notes, Norton Ghost, MS Office, MS Project, Avaya software, MS Server 2003, and Cisco routers/switches. BCK Communications 12/05-5/06 Charlotte, N.C. Director of Operations Managed the office of the largest reseller/installer of DirecTV TIAA-CREF 12/01-12/02 Charlotte, N.C. IT Operations Supervisor Managed second shift operations team performing batch and interactive processing for iSeries and Mainframes File transfers between mainframe and iSeries (AS/400 midrange system) using Connect Direct iSeries performance monitoring and tuning using IBM and 3rd Party Software Education The University of Cincinnati B.S. Computer Information Systems Cincinnati, OH. May 1984 Microsoft Certified Systems Engineer MCSE ID: 1314006
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Services
Posted:
April 24 on BarefootStudent
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