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jeremiah mathews
Description:
Jeremiah Mathews Cumberland Gp, TN 37724 XXXX@gmail.com +1 423 419 XXXX Objective: Highly motivated and results-driven professional with a proven track record in customer service and diverse work experience. Seeking to leverage strong hardware and assembly skills, coupled with ongoing studies in cyber security, to contribute effectively to a dynamic work environment. Work Experience: Trainer Foundever - Morristown, TN August 2023 to Present • Conduct comprehensive training sessions for new Customer Service Representatives, emphasizing Quickbooks online account management, customer interaction best practices, and technical support procedures. • Develop and implement training modules, incorporating real-world scenarios to enhance practical understanding. • Mentor and coach new hires, supporting their integration into the customer service team. • Stay current on industry trends to continuously enhance the training curriculum. Customer Service Representative Sykes Enterprises, Incorporated - Morristown, TN September 2022 to Present • Manage inbound calls from small businesses, providing assistance with Quickbooks online account management. • Demonstrate a warm and professional demeanor while addressing customer queries and concerns. • Handle technical support tasks and customer account management. • Provide support through live chat, emails, and inbound and outbound calls. Laborer England Inc. - Tazewell, TN January 2021 to July 2022 • Construct mattresses and mechs for Lazyboy products with a focus on quality and precision. • Certified forklift operator, contributing to seamless warehouse operations. • Collaborate with the team to load semi trucks for efficient product shipping. Dollar General Sales Associate Dollar General - Leesburg, FL June 2020 to December 2020 • Conduct credit card transactions using POS system, ensuring accurate financial transactions. • Utilize upselling techniques to enhance sales opportunities. • Contribute to store displays and stock inventory to maintain a well-organized environment. Crew Member McDonald's - Leesburg, FL January 2019 to December 2019 • Efficiently manage and prepare customer orders, maintaining a high standard of service. • Handle cash transactions with accuracy and integrity. • Maintain cleanliness and uphold company standards for work areas. Education: In Progress: Cyber Security Degree Current College (Year 2) High School Diploma Tavares High School - Tavares, FL January 2017 to May 2019 Skills: • Proficient in Microsoft Office Suite • Quick and adaptable learner • Strong hardware and assembly skills • Warehouse and manufacturing experience • Certified forklift operator • Customer service expertise (3 years) • Live Chat, POS, Technical Support, QuickBooks • Typing, Mentoring, Google Docs, Order entry (2 years) • Proofreading (2 years), Phone etiquette, Communication skills • Computer skills, Organizational skills Certifications and Licenses: • Forklift Certification
Category:
Services
Posted:
April 28 on BarefootStudent
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