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Evelyn Tumulac
Location:
Dallas, TX
Description:
Evelyn Tumulac 945-239-XXXX XXXX@gmail.com ______________________________________________________________ OBJECTIVE: To obtain a position that will enable me to utilize my strong organizational skills, my ability to work well with people, and where my experience can improve customer satisfaction. WORK HISTORY: March 2024 – Present EngageCX Intake Specialist (Camp Lejeune Campaign) Duties entailed providing a pathway for eligible claimants to file, discuss and resolve their Camp Lejeune claims efficiently as part of traditional litigation or mass tort. September 2023 – November 2023 Results CX Medicare/Medicaid Customer Service Responsibilities entailed assisting members with questions or concerns regarding their accounts, benefits, and services within a virtual call center environment. May 2023 – September 2023 Nichols Research Group (Temporary/Seasonal) As part of an innovative market research firm, responsibilities included conducting remote survey interviews. Position also involved the collection of data via specific telephone questions used to identify trends that allowed the company’s clients to deliver targeted effectiveness. August 2022 – September 2022 Telvista / Remote Intake Specialist (Camp LeJeune Toxic Water Campaign) Responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims for potential clients for various Law Firms remotely across the nation. August 2021 – November 2021 AnswerAide Virtual Answering Service (Temporary/Seasonal) Remotely handled the after-hours and overflow of phone calls, customer service outsourcing, and other administrative tasks when needed for a variety of clients. April 2021- August 2021 Activus Connect / Maximus (Temporary/Seasonal) As a remote Activus Ambassador during their Summer Project, duties entailed answering inbound calls from the public related to COVID-19 vaccination scheduling and inquires, while utilizing independent judgment surrounding available time slots, locations, distance, and reasonable timeframe to book an appointment for each caller. March 2021 – April 2021 TAS United Answering Service (Temporary/Seasonal) Remote answering service duties ranged from message taking, appointment setting, customer service, call screening and call transfers for Medical or Dental Offices, Hospital and Treatment Facilities, Realty Companies, HVAC, and other professional businesses nationwide. February 2019 – April 2021 Rollover Rep (Conversion Rep LLC) Remote Answering Service (Temporary/Seasonal) Answered inbound calls for Behavioral Healthcare and Substance Abuse Treatment facilities nationwide. Also offered customized solutions to ensure treatment providers never miss admissions opportunities. August 2018 – March 2019(Temporary/Seasonal) FULL Creative Customer Experience Agent (CEA) / (Remote/ Work at Home Position) Acted as first point of contact, answering service, after-hours receptionist, lead generator, tech support or appointment scheduler. April 2017 to June 2017 Apple (Remote Work at Home Advisor/ Temporary Seasonal) Duties and responsibilities entailed answering questions about products and services and providing customer service, troubleshooting, and technical support for most iOS products. March 2016 – February 2017 Transcom / ViaSat Retained by Wildblue / Exede Satellite Internet Services (Temporary Remote / Work at Home Agent) Offered a full range of Customer Service skills to clients, while ensuring the highest quality of professionalism.As a Universal Frontline Agent, assisted with Payments, Tier 1 technical resolutions and various other Customer Support tasks. April 2015 - February 2016 Teleperformance As the customers' first point of contact, duties entailed answering questions about products and services and providing customer service, troubleshooting, and technical support while utilizing listening skills and technical expertise. June 2013- February 2015 Technical Support / Sears Downloading Group HLP Solutions Staffing / Protection One Received incoming calls from technicians assisting with Sears Commercial accounts. Complete standard operating procedures or special instructions as required. Essential Duties include promoting and maintaining a positive customer relation by responding to inquiries and solving problems.Responsible for communicating Company policy and procedures, as it applies to work situations. Also responsible for account research and completing advanced updates to customer database to reflect accurate information. July 2011 – June 2013 Field Support Tech 2/Data Entry ADT Fire and Security Services Primary duties include data entry, residential and small business security panel registration, activation, and programming. Advanced to IFSC Mentor Program, involving the assistance to floor support and agents. Specific attention to details required for all job functions. PROFICIENCY: Remote Programming Software / RPS Knowledge of and a proficiency in using Windows Computer and Microsoft Office applications (Word, Outlook) and Internet Explorer Excellent time management, planning and forward-thinking skills. Self-motivated and professional attitude. Excellent communication and listening skills. Excellent team building, customer service, and interpersonal skills. Possessing good decision-making skills, highly organized and detail oriented. Ability to work with and maintain confidential information. EDUCATION: 1996 to 1999 Springfield Technical Community College June 1979 Diploma, Samuel J. Tilden High School
Category:
Services
Posted:
May 1 on BarefootStudent
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