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Alonzo Brown
Location:
San Francisco, CA
Description:
PROFESSIONAL SUMMARY dedicated customer service professional with experience in the retail and insurance industry. Experienced in management, keeping confidentiality and handling time sensitive items. CA 916890XXXX SKILLS Excellent communicator Client appreciation EXPERIENCE Team builder Task oriented Customer satisfaction Disability Claims Representative Employment Development Department | Long Beach, CA determine claimant eligibility for State Disability Insurance (SDI) Program benefits Investigated questionable claims, interviewing agents and claimants to resolve issues. March 2020 - Current Verified information listed on forms against other sources and by inquiring directly with claimants. respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; provide prompt, accurate and courteous customer service; conducts follow up collection actions for both claimant and third party overpayments with appropriate documentation Management Trainee December 2017 - December 2019 Enterprise | Sacramento , Ca Supported business success through practical solutions in inventory management, resource allocation, and customer-relationship development. Reinforced company's culture of safety, inclusivity, and teamwork with regular team meetings. Boosted team performance through regular monitoring and proactive policy adjustments to align procedures with changing workforces and market demands. Trained diligently in different operational areas such as [Type] and [Type] to improve business knowledge. Contributed to customer service leadership and direction in collaboration with management team. Explained promotions and special offers to customers. Resolved customer concerns using strong communication and conflict management skills. Human Resources Assistant Meet and Eat | Sacramento , CA Maintaining accurate records of new hire information, including salary inquiries. Maintaining accurate records of new hire information, including salary inquiries. Conducted employee disciplinary and grievance meetings. Implementation of new menu items and company policies Managed all internal communication by disseminating information. February 2015 - August 2017 A B Oversaw all social media presence, including restaurant website design EDUCATION Communication December 2017
Category:
Services
Posted:
May 11 on BarefootStudent
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