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ShaQunna Greer
Description:
ShaQunna GreerMilwaukee, WI 53212XXXX@gmail.com+1 262 282 XXXXAuthorized to work in the US for any employer Work ExperienceHealth Unit SecretaryLuther Manor - Milwaukee, WI March 2023 to Present• Greet patients and help guide them to the correct department or room• Receive, organize and fax medical records while maintaining privacy• Provide excellent customer service with an average 95% satisfaction rate• Accept phone calls and schedule appointments for patients• Organize physical files for efficient and easy access from physicians• Reviewed medical information and insurance cards to provide advice• Coordinated various medical testing procedures for maximum efficiency• lab, radiology, patient transport, nutrition services, medication• calling support when directed by clinical staff, assisting with discharge/admit/transfer paperwork, orderingCNA/SchedulerVilla St. Francis - Milwaukee, WI July 2020 to March 2023• Schedules all CNA’s and Professional nursing staff:• Handles day-today scheduling conflict. • Appraises the DON of scheduling problems or unmet needs • Schedules supplemental staff through outside agency when necessary and when prior authorized by DON.• Completes the on-duty staff list each day and places it in the supervisor’s binder the day before the listed date. When on duty, completes and posts the Nursing Staff on duty form daily resident census. • Tracks staff attendance and appraises DON of attendance issues. Informs the DON of open positions. Central Supply• Inventories all personal care supplies and medical supplies weekly, and orders appropriate orders non- daily equipment when authorized by the don• Supervisor or when requested by any other department director. Forwards the Confirmation of order to the DON for review.• Performs all other duties as assignedResident Assistant Coordinator/ CNA Shift leadTender Reflection - Germantown, WI November 2017 to January 2019Provide assistance with tasks associated with daily living. Document medication, behavior and activities. Monitor medication and supply levels. Monitor resident health and alert family or physician of any changesCustomer Care RepresentativeJcPenny - Milwaukee, WI December 2015 to November 2017Provides front-line customer service via the telephone and other media sources with the primary objective of taking sales orders while suggesting additional products and/or services. Strives for first call resolution by providing excellent customer service. Operated a computerized system to enter sales information or conduct basic tracking/information gathering for JCPenney merchandise orders.Service RepUMOS - Milwaukee, WIOctober 2012 to November 2015• Handle inbound calls from applicants needing Food Share, Child Care, Health Care and, any other government's assistance requested• Schedule appointments for applicants for renewal of their benefits• Inform applicants of any documents needed for processing• Execute Unknown and Unlink Documents in Cares Worker Web• Manage special projects using Excel and Presentations• QA (Quality Assurance) checking documents for any discrepancies• Scanning, Batching and Coding Documents• Manage Documents by case numbers and count each code per case numberService RepMetavante - Milwaukee, WI November 2011 to August 2012• Handled inbound calls for prepaid debit and gift card cardholders• Assisted cardholders with any questions or issues concerning their card • Filled out forms needed to resolve any matter concerning the accountCustomer Service RepWells Fargo Home Mortgage - Milwaukee, WI November 2010 to August 2011Utilized the database program to assist mortgagors and realtors on marketing strategies• Managed Davox to contact mortgagors by dial-up and performed Hud Counselor interviews for • possible workout options for customers• Assisted mortgagors with different alternatives on keeping or selling their home with LoanEducationHigh school diplomaRufus king schoolAugust 2004 to June 2009 Skills• Caregiving• Insurance Verification• Presentation Skills• Home Care• Quality Assurance• Vital Signs• HIPAA• Senior Care• Medication Administration• Customer Service over 4 year, reliable, driven and very detail oriented. Rep, Call-Center, Managing Service Learning, Administrator, Individual and Family Relations, Family Resource Management, Individual and Technology, Programming-Basics. Programs:Microsoft Office (Word, Excel, Power Points), Card Management System (other related programs), Cares Worker Web, Host on Demand and Eligibility Management, Electronic Case File• Leadership• Customer service• Medical records• HIPAA• Quality assurance• NursingCertifications and LicensesFirst Aid Certification CPR Certification Certified Medication Aide QMHP Certificati
Category:
Services
Posted:
May 19 on BarefootStudent
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