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Eduardo J Rodriguez Lopez | Services Service in Tacoma WA | 7297617320

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Eduardo J Rodriguez Lopez

Location:
Tacoma, WA
Description:

Over 10 years of technology experience. Adept in fulfilling requests and delivering results through effective team leadership, system diagnosis, and troubleshooting. Familiar with a variety of operating system software and knowledge of Cybersecurity Practices. Acute attention to detail and exceptional written and verbal skills allow effective communication with various teams and management.CORE COMPETENCIESTeam Leadership | Enterprise Infrastructure | Standard Operating Procedures (SOPs) | Security Compliance Data Backup & Recovery | Performance Monitoring | Problem Analysis | Asset Management PROFESSIONAL EXPERIENCE Security | Device Management | Troubleshooting Allied Universal | Auburn, WA 2017 – PresentAssisting Supervisor in the training of new employees in the use of the property inventory management program (Kaleris) and the use of electronic equipment. Utilizing root cause analysis and trending to better manage communication capabilities and equipment. Coordinate enterprise-wide solutions for business partners to ensure continuity and services. Reported significant incidents and issues regarding critical applications. Identifies trends and areas where additional customer training assistance is needed and initiates appropriate action, such as updating processes and creating procedures. Authoring SOPs and knowledge documents are updated and maintained with current contacts, processes, and procedures. Ensures documentation identifies all necessary guidelines, steps, and strategies to execute qualityservice successfully. Maintain current knowledge of procedures, policies, directives, etc., to answer questions,using judgment to determine when significant problems or issues require a supervisory decision. Work with internal and external customers to gather more information about problems and coordinate with assigned resources. Manage access to organizational resources providing Active Directory administration for end-users, groups, and workstations. Electrician Technical Training | Electrical Troubleshooting Escuela de Electricidad | Ponce, PR 2013 – 2017Trained in the proper material handling and installation of electrical equipment. Planned and executed rewiring of properties following proper guidelines and following the NEC standard on the appropriate use of the required materials and equipment to ensure proper installation. Installation and maintenance of Rushes, Distribution Panels, Lighting Systems, Motion Sensors, Timers, and Single—and Triple-Phase Distribution Panels. Identifying and utilizing root cause analysis and trending to upgrade and manage equipment installation. Maintain current knowledge of procedures, policies, directives, etc., to answer questions, using judgment to determine when significant problems or issues require supervisory decisions. Recommendation for purchase of inventory and supplies. Development of inventory database utilizing Microsoft Access. Lead team on equipment calibration utilizing the National Institutes of Standards and Technology (NIST) guidelines. Technical Proficiencies Software & Tools: Active Directory, Teams, Microsoft 365, Power Shell Hardware: Servers , Desktops, Laptops, Peripherals, Mobile Devices Platforms: Windows 11 | Windows 10 | Server 2019 | Red Hat Linux CERTIFICATIONS & Training Certifications: CompTIA CSIS |CompTIA CIOS | CompTIA A+ | CompTIA Network+ | CompTIA Security + | Google IT: Security | Google System Administrator and IT Infrastructure Services | Google Technical Support Fundamentals | Google Computer Networking | R134a Refrigerant Certification (Section 609) EDUCATION Western Governors University | Associates in Applied Science | Google IT Support Professional Certificate | Electrical Technical Certificate
Category:
Services
Posted:
June 10 on BarefootStudent
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