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Chanell Bowman
Location:
Long Beach, CA
Description:
EXPERIENCE:Nations BenetsCosta Mesa, CACard Services SpecialistMay 2020 Cumulative November 2023 - Present● Provide account services to members and handle nancial transactions and condential information in aresponsible manner.● Ability to remain condential with all proprietary and private information and adhere to NationsBenets,HIPAA, and MCO / Medicare guidelines● Assist with balance inquiries.● Follow all bank nancial and security regulations and procedures.● Resolving complaints and account discrepancies.● Escalated account errors including wrong balance or load.● Processed approved reimbursements for members after verication of all approved documentation.● Make outbound calls to inform members of denials for reimbursements.● Process balance adjustments between member’s benet wallets when items are charged/refund incorrectly.Member Experience Advisor March 2022- November 2022● Completed inbound/outbound calls to members to learn about and address their needs or the needs of the clientswe serve.● Answered, resolved, tracked and documented telephone calls from members and providers in a timely andprofessional manner. Interpret member eligibility and coverage through thorough knowledge of the clientproducts, policies.● Ability to work independently and capable of excellent judgment to resolve Member related issues that arise.Simplehuman Torrance, CACustomer Support Specialist November 2021 - November 2022● Achieved store daily sales goals.● Provide high-level support and information to customers via phone, email, and online chat● Maintaining overall customer satisfaction and brand loyalty● Provide order support for orders placed online and products purchased in partner retail stores● Troubleshoot product issues● Assist customers with any and all questions they may haveBig Canyon Country Club Newport Beach, CAFront Server, Back Server August 2019 - October 2021● Knowledge of a la carte menus, wines & spirits, reservations, upcoming events, and special requests.● Responds Member inquiries about food preparation, cocktails, courses, chef specialties.Gucci Costa Mesa, CA Seasonal Sales Support October 2017 - January 2018● Dealt with International clientele.● Ensured the 100,000 customers that visited during the holiday season were properly greeted and assisted.● Provided elevated customer experience and fullled sales for smaller merchandise alongside sales representatives.● Located Gucci merchandise in the company database.● Assisted in oor moves, merchandising, display maintenance and housekeepinG
Category:
Services
Posted:
June 27 on BarefootStudent
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