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BEST ONLINE / CLASSROOM Microsoft Dynamics CRM 4.0 TRAINING FROM INDUSTRY
Location:
Ukiah, OR
Description:
Microsoft Dynamics CRM 4.0 Module 1: Introduction to Microsoft Dynamics Gaining a competitive advantage through CRM Microsoft Dynamics CRM Modules Microsoft Dynamics CRM Server and Client Options Balancing Usability and Reporting Microsoft Dynamics CRM User Interface Multi-Language Support in Microsoft Dynamics CRM Multi-Currency Support in Microsoft Dynamics CRM Personalizing the CRM Experience Setting Personal Options Module 2: Microsoft Dynamics CRM Basics View the customer through Microsoft Dynamics CRM Microsoft Dynamics CRM in Your Organization Implementing Processes to support Microsoft Dynamics CRM Customer Records Relationships between Customer Records Record Ownership and Assignment Using Activities to track Customer Interactions Using Workflows Finding and Maintaining Your Data Using Duplicate Detection Subject Tree Module 3: Microsoft Dynamics CRM for Microsoft Office Outlook Benefits of Using Microsoft Dynamics CRM for Microsoft Office Outlook Integration between Microsoft Dynamics CRM and Outlook Record Management in Microsoft Dynamics CRM for Outlook E-mail management in Microsoft Dynamics CRM for Outlook Creating Mail Merge Documents Differences between Outlook Clients Using Microsoft Dynamics CRM for Outlook with Offline Access Module 4: Introduction to Sales Management Sales Management Overview Tracking Competitors Managing Sales Literature Introduction to Leads Creating and Importing Leads Tracking and Converting Leads Disqualifying and Reactivating Leads Reporting on Leads Introduction to Opportunities Creating Opportunities Working with Opportunities Tracking Opportunities through a Sales Process Closing Opportunities Using the Sales Pipeline Report Module 5: Sales Order Processing Completing the Sales Transaction Product Catalog Unit Groups Adding Products Creating Price Lists Creating Discount Lists Creating and Revising Quotes Creating and Tracking Orders Creating and Closing Invoices Evaluating Sales Data Measuring Performance with Sales Productivity Reports Using Export to Excel Using the Report Wizard Module 6: Introduction to Marketing Management Benefits of Closed Loop Marketing Quick Campaigns Marketing Campaigns vs. Quick Campaigns Creating a Marketing Campaign Creating and Using Marketing Campaign Creating and Using Campaign Templates Managing Campaign Responses Analyzing Campaigns Module 7: Implementing Marketing Campaigns Distribute Campaign Activities Monitoring Marketing Campaigns Capturing and Viewing Campaign Responses Working with Campaign Responses Analyzing Marketing Information Module 8: Introduction to Service Management Getting Started with Service Management Subject Trees Service ...
Category:
Technical Repair & Services
Posted:
May 26 on Claz
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