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Edwin F Karges
Location:
Evansville, IN
Description:
Edwin KargesEvansville, INXXXX@gmail.com+1 812 483 XXXX Summary: Technically astute IT professional with over 15 years of experience providing technical support for desktops, laptops, printers, and networking. Skilled in supporting hardware and software in large corporate infrastructures. Self-motivated team player with leadership abilities and a proven track record of making significant contributions to team success. Proficient in Microsoft Office, social media networking, and utilizing Microsoft Active Directory. Experience: Field Technician NCR Corporation - Evansville, IN December 2020 - March 2023 Conducted routine maintenance, troubleshooting, and repair tasks on ATMs, Self-Checkouts, and Printers. Diagnosed hardware and software issues to determine appropriate repair actions. Responded to service calls promptly and efficiently, meeting service level agreements. Field Technician (Contract to Hire) CompuCom / Matrix Resources - Evansville, IN January 2020 to September 2020 Provided onsite service to banks, retail stores, chain stores, and individuals. Installed printers and PCs for residential customers. Repaired PCs, POSs, Scanners, Card Readers, Lexmark & HP Laser Printers Diagnosed PC and printer problems to determine appropriate repair actions. Site Support Technician (Contractor) SAIC / Toyota International of Indiana - Princeton, IN August 2019 to January 2020 Imaged and refreshed computers for deployment to end users. Utilized Active Directory to manage OU locations for various PCs onsite. Conducted PC upgrades, technical support, and data transfer for end users. Configuration Technician CompuCom – Sabic Corp Innovative Plastics - Mt. Vernon, IN July 2019 to August 2019 Imaged computers (returns and new PCs) and installed software for end users. Completed user requests, software installations, PC setups, upgrades, and provided technical support. Created system images and performed maintenance, upgrades, and infrastructure modifications. Configuration Technician CompuCom – Sabic Corp Innovative Plastics - Mt. Vernon, IN October 2017 to November 2018 Imaged computers (returns and new PCs) and installed software for end users Completed user requests, software installations, PC setups, upgrades, and provided technical support Conducted employee training on new system software Created system images and performed maintenance, upgrades, and infrastructure modifications Refresh Technician NTT Data (Dell) Contractor – St. Mary’s Medical Center - Evansville, IN November 2016 to June 2017 Collaborated with the Refresh Team to replace PCs with new PCs (Dell/Lenovo) including desktops, laptops, and tablets Conducted imaging of new PCs/laptops Ran discoveries on old PCs to gather information for building new PCs Troubleshot network connectivity issues and reconfigured printers as necessary Onsite PC TechnicianVodastra Technologies Dallas, TX (Work out of Evansville, IN)December 2015 to Novermber 2016Responsibilities: Onsite repair of Dell/Lenovo Desktop & Laptop Computers – Replace hard drives, motherboards, CPUs, install parts as needed. Service Lexmark & Dell Laser Printers. Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed. Most service calls were on laptops.Deployment Technician CompuCom / Astrazeneca Mt Vernon, INDecember 2015 to July 2015 Responsibilities: Configured & deployed new AZ computers to end users. Laid off end of Contract.Onsite PC Technician F2OnSite Plano, TX (Worked out of Evansville, IN)January 2014 to June 2015Responsibilities: Onsite repair of Dell/Lenovo Desktop & Laptop Computers – Replace hard drives, motherboards, CPUs, install parts as needed. Service Lexmark & Dell Laser Printers. Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed. Most service calls were on laptops.IT Support Technician CompuCom / Lowe’s (Contract expired)October 2013 to December 2013Responsibilities: Provided IT Service for MidWest Area Lowe’s Stores (IN & KY) Repaired Cash Registers, Terminals, Hand ScannersOnsite PC Technician F2OnSite Plano, TX (Worked out of Evansville, IN) Lack of workApril 2013 to October 2013Onsite repair of Dell/Lenovo Desktop & Laptop Computers. Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed. Most service calls were on laptops.Deployment Technician Compucom / Apex Systems Technical Staffing Sabic Plastics Mt Vernon, INNovember 2012 to February 2013Responsibilities: Migrating Data from End Users’ old PCs to new PCs and Migrating old GE Plastics Server to new Sabic Corp Plastics Server (Domain Migration) (Through Apex Systems Technical Staffing) Mt. Vernon, IN Education: Associates in Electronics Technology - ITT Technical Institute Ivy Tech Community College Computer Information Systems 2 years classesSkills:Technical IT support for desktops, laptops, printers, and networking Large corporate infrastructure support Microsoft Office and social media networking Microsoft Active Directory User support, system installations, hardware repair, networking, troubleshooting, and issue resolution Certifications and Licenses: CompTIA A+
Category:
Services
Posted:
April 13 on BarefootStudent
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