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Giselle Rosales | Services Service | 7271523520

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Giselle Rosales

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PROFESSIONAL SUMMARYMIAMI, Florida 33133 786431XXXX XXXX@ICLOUD.COMInsightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.WORK HISTORYGRGISELLE ROSALESSKILLSManaging Operations and EfficiencyManaging PropsManaging Cash Register Issue and Conflict Resolution Staff ManagementManaging Employee Relations Technical Proficiency Employee Coaching and MotivationProject Management Administration and Reporting Food and Beverage Management Overseeing Employees Managing Files and RecordsHUMIDOR MANAGERCava Cigars | Miami, FLFinance and Accounting OperationsProductivity Performance Managing Routines Supplier Relations Product Management and BrandingReconciling Cash Drawers Invoice Reconciliation Managing Appointments Managing Multiple Tasks Reducing WasteIncome and Expense Management Managing Live Events04/2018 to CURRENTIncreased sales by offering advice on purchases and promoting additional products.Achieved monthly sales goals by promoting product benefits and enrollingnew clients.Retained excellent client satisfaction ratings through outstanding service delivery.Trained and mentored new sales representatives.Organized sales paperwork, presented proposals and finalized contracts. Prepare monthly sales tax for the storeOrganized events and tastings to help promote new cigar brands and promote salesMaintain store inventory and create new ordersCreate payroll for employeesManage costs and sales pricesCreated a plan to reduce the stores utilities costs.SALES REPRESENTATIVEPrime Cigars | Miami, FL03/2017 to 01/2018Achieved monthly sales goals by creating new sales plansRetained excellent client satisfaction by adding regular clients favorite cigarsTrained and mentored new sales representatives.Helped manage the humidor and restock productsSALES REPRESENTATIVE 02/2012 to 04/2017 Cuban Crafters | Miami, FLIncreased sales by offering advice on purchases and promoting additional products.Achieved monthly sales goals by promoting products that will meet the customers needs and preferences .Retained excellent client and Trained and mentored new sales representatives.Created a new plan for the accounting to reduce costs and fees by 10% Created a sales plan that increased sales by 12% on the first 6 months it was implementedCreated meetings with products sales representatives to keep the humidor proactiveHelped keep the website inventoryCreated new out of state sales by reaching out to new clients and offering the products that were only our companiesBuilt a new system to keep customers contacts and expand the stores databaseSALES ASSOCIATE 05/2011 to 02/2012 Stogies | Miami, FL EDUCATIONAssociate of ScienceFortis College - Tampa, Tampa, FLGEDLindsey Hopkins Technical College, Miami, FL 02/2009 01 /2005Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Provided positive first impressions to welcome existing, new and potential customers.Helped customers locate products and checked store system for merchandise at other sites.Answered customer questions regarding sizing, accessories and proper care for merchandise.SALES ASSOCIATE 09/2008 to 04/2010 Cigar Hut | Doral, FLOrganized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Provided positive first impressions to welcome existing, new and potential customers.Helped customers locate products and checked store system for merchandise at other sites.Answered customer questions regarding sizing, accessories and proper care for merchandise.Solved customer challenges by offering relevant products and services. Prepared merchandise for sales floor by pricing or tagging.Engaged with customers to effectively build rapport and lasting relationships.
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Services
Posted:
May 16 on BarefootStudent
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