This listing was posted on ApplicantPro.
Quick Lane Service Advisor
Location:
Colorado Springs, CO
Description:
Job Title: Quick Lane Service Advisor Location: Colorado Springs, CO Salary Range: $36,844 - $149,194 (Commission & Bonuses) Phil Long Ford of Motor City has immediate openings for Quick Lane Service Advisors. Come and work for the largest privately owned automotive group in Colorado. We're 77 years old and still growing strong. Phil Long Dealerships are striving to be the best service departments in the country. We need good Service Advisors, like you, to join our team. Come see Mark or Rodney today for a confidential interview. Starting out at $32k per year plus commission and paid time off from day one! We make the transition as easy as possible: We have flexible schedules We will honor any prearranged vacation days Our family of Service Advisors enjoy these benefits: Factory and in house training State of the art facilities and computer software Earn additional cash spiffs, above and beyond your regular pay FUN and relaxed work environment Stunning and beautiful city to live in Benefits (Eligibility dependent upon employment status) Medical • Dental • Vision • PTO • 401k • FSA/ HSA/ HRA • Basic Life Insurance • Short Term/ Long Term Disability • Legal Insurance • Employee Assistance Program • Onsite Fit Factories • Employee Clinics Job Summary Automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Test drives the vehicle with the customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Obtains customer's signature on repair order; provides the customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Maintains a professional appearance. Keeps work area clean. Other tasks as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Education and/or Experience Two years related experience and/or training required Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Certificates, Licenses, Registrations Manufacturer Training and Automotive Service Excellence (ASE) Certifications a Plus Valid Driver's License
Category:
Career Services
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
These might be signs of fraud:
- Really cheap prices
- Irregular email adresses
- Contact info in pictures
To learn more, visit the Safety Center or click here to report this listing.