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Sarajuddin saraj
Location:
Tracy, CA
Description:
Sarajuddin Saraj Summary A store manager manages daily retail operations, including management of sales teams, creating business strategies and training staff. Success at this position requires maintaining a customer-centric focus, as well as in-depth knowledge of business and retail management. Experience Cashier and Store Manager, 05/01/2023 Daimond GAS Station - Tracy, California 95376 Managed daily cash deposits, ensuring accuracy and timely submission to the bank. Quickly and accurately counted drawers at start and end of each shift. Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns. Resolved customer complaints quickly to maintain customer satisfaction. Built positive relationships with customers to increase repeat business. Trained cashiers in organizational policies, cash handling and customer service to maintain a highly skilled team. Mobile Money Supervisor, 11/2021 - 04/2023 MTN Afghanistan - Kabul, Afghanistan Managed the Service Desk, ensuring timely resolution of IT-related concerns. Implemented incident response protocols for rapid issue resolution. Developed departmental goals and standards aligning with the organization's mission. Conducted ongoing training to ensure staff productivity and effectiveness, emphasizing Office 365 user training. Created weekly schedules, monitored staff interactions, and provided real-time coaching. Resolved customer complaints, issued work schedules, and reviewed employee performance reports. Retail Support Representative, 06/2009 - 12/2013 MTN Afghanistan - Kabul, Afghanistan Established and managed the Service Desk, improving customer support and issue resolution. Implemented user-friendly guides for common Office 365 tasks. Engaged customers to understand needs, resolved issues, and answered product questions. Promoted high customer satisfaction through knowledgeable and friendly service. Improved product knowledge to provide optimal service and achieve sales quotas. Recommended improvements in products, service, and billing methods. IT Officer, 05/2005 - 04/2007 Kaisha Healthcare - Kabul, Afghanistan Led the Service Desk team, overseeing efficient resolution of IT issues for employees and implementing robust ticketing systems. Identified and implemented opportunities to enhance software and systems. Recommended hardware and software acquisitions for improved efficiency. Assessed system needs, improved design processes, and aligned systems with business expectations. Supervised and trained 100 computer operator trainees, both onsite and remotely, emphasizing end-user support best practices. Provided tech support for IT problems, managed backup systems, user accounts, and helpdesk operations. Demonstrated proficiency in resolving contemporary technological challenges. IT Operation Assistant, 03/2014 - 08/2021 Etifaq Bayman Transportation Company - Kabul, Afghanistan Oversaw the Service Desk, streamlining IT issue resolution for the organization. Implemented ITIL best practices for service management. Organized and filed important company documents, spreadsheets, and reports. Planned routine operations and special projects under the direction of the operations manager. Supervised day-to-day facility operations, collaborating with other departments. Identified internal problems and recommended solutions to upper management. Scheduled appointments, meetings, and interviews for employees and clients. Education and Training Bachelor's Degree, Computer Science, 01/2016 Dunya University - Kabul, Afghanistan High School Diploma, 01/2005 Haider Khan High School - Kabul, Afghanistan Microsoft Certified Information Technology (MCIT) and Networking Rana University - Kabul, Afghanistan Diploma in English Language, 01/2018 Kardan University Kabul - Afghanistan Microsoft Certified System Engineering, 01/2010 Ajeer Business Management Institution, Kabul – Afghanistan Certificate of Information Technology (CIT), 01/2005 Afghan Hind Education Academy – Afghanistan Contact Information Address: Tracy, CA 95376 Phone: 209-303-XXXX Email: XXXX@gmail.com Skills Quick Learner 13 years of market skill in the Retail Section, dealing with diverse individuals Operational Effectiveness Relationship Building and Management Employee Performance Evaluation Team Leadership
Category:
Services
Posted:
April 21 on BarefootStudent
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